Personal Assistant Email Agent

Email is one of the most useful communication tools over the Internet; Email can be an effective knowledge management tool which conveniently enables fast and accurate communication. On the other side, the increasing volume of email threatens to cause a state of “email overload” at which the volume of messages exceeds individuals’ capacity to process them. The recent phenomena of email-overloading in daily life and business have created new problems to users. It becomes a personal headache for users because they have to process a large number of daily received emails. Also, it is a financial issue because the user checks and read for large amount of email messages needs long online communication connection. Therefore, there is a practical need for developing a software assistant to facilitate the management of personal and organizational emails and to enable users to complete their jobs or tasks smoothly. Personal Assistant Email Agent (PAEA) assists the user to send all his/her email messages to their recipients and automatically download the user email message from the email server. The agent is designed to be able to classify the incoming email messages into folders, and to prioritize them so that the user can focus on more important emails first. The agent prioritizes messages according to user profile and his historical reaction. PAEA can instantaneously update his learning from the user behavior to be more effective and adaptive in doing the email sorting task.
PAEA was tested to check if its results are rational and match the user prediction, also, to focus on the power points of the PAEA. The system minimized the internet connection time that needed to only the real active time to upload and download email messages. Also, it minimizes the processing time to manage the user's email messages.